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Operations Manager B2B

Hove, East Sussex
Only English Required
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Job Description
Operations Manager B2B

Hove, Sussex

Salary £35,000 to £40,000

Previous experience within operations.
Previous experience in documentation/QA - will spend a lot of time looking into reports
Experience in Quality Assurance.

Working hours for this role 8.30am-5.30pm.

Key skills

Proven experience as an Operations Manager, or similar position Must have experience in reviewing documentation/contracts to an excellent standard - correct Grammar is a must - you will be tested. Must have experience in supporting a sales team: documentation, Quality Assurance and project planning Must have experience in dealing with business customers - B2B not business-to-consumer Familiar with financial and customer service principles and practices Knowledge of data analysis procedures Excellent written and verbal communication skills Proficient user of MS Office Ability to plan and prioritise effectively, well organised Interpersonal and communication skills Good commercial awareness, builds and manages effective relationships Problem-solving Previous experience working for an IT Company will be an advantage. Previous experience in working with a smaller, growing and dynamic fast-paced organisation.
Interview process consists of a telephone interview then a F2F interview.

The Company:

An exciting opportunity has arisen for an experienced Operations Manager to join one of Europe?s leading, award-winning Cyber Security consultancies.

The Role

You will be joining a vibrant and progressive company with an agile team that is passionate about what they do. A group of highly-skilled professionals in an established, respected IT Security company, with a loyal customer base internationally. The service delivery mantra is: Consistency, Quality, On Time, Every Time and In Budget.
Competitive salary and bonus package is on offer to the right candidate. This includes EMI Share Option Scheme, Pension and much more.
Your next right move:
Reporting to the Finance & Operations Director and assisting with day to day running of key aspects of organising, planning and implementing strategy, overseeing deadlines and ensuring work is effectively prioritised, quality assurance of documents, assisting in Statement of Works, cost analysis of projects, assisting in service delivery regarding pre-project planning, post-project service and providing hands-on help when needed. You will manage all Customer Satisfaction initiatives.
You will need to be an enthusiastic person who is self-sufficient, trustworthy and dependable as you will be an integral part of the team. You must be able to work to deadlines and complete tasks accurately and efficiently. You will be an outgoing, self-assured individual with common sense who is a team player. Extreme proficiency in grammar and syntax is a must. Efficiency in documentation review and Quality Assurance is a must. Experience in working in an IT environment is a bonus. Experience in working in smaller teams in a medium size organisation is an advantage.

Roles and Responsibilities (including but not limited to):

Agrees objectives in conjunction with the Finance & Operations Director and sets individual objectives
Ensures quality assurance on all client documentation, deadlines are monitored and achieved or exceeded
Assisting in scheduling Senior/General IT/GRC Consultants to ensure schedules and objectives are met
Monitor operating costs, budgets and resources
Liaising with clients for scheduling and report delivery ensuring high standards are consistently met.
Assisting with the logistics of delivery providing efficient and cost effective logistical planning
Performing regular customer satisfaction duties
Working with Finance Department for project costings
Working with the sales team in document development
Comply with company procedures, policies and guidelines
Communicating with all departments and providing reports as and when required
Developing operational procedures to ensure consistency and accuracy.

Pension, Parking, Commission/Bonus, Healthcare/Dental, Childcare Vouchers, Eye Care, Share Scheme, length of service reflecting holiday allowance, Social Events.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
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Salary Indication
£35000 - £40000 Per Annum Competitive
Operations Manager, B2B, IT, QA, Quality Assurance

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