IT Trainer Engineer - Cheadle
What You Need / Your qualifications
Either a proven aptitude for product delivery or a degree in computer
science (or another numerate discipline)
Your skills & knowledge
Excellent written, verbal and presentational communication skills
Excellent domain knowledge and domain analysis skills
Experience in Apple or Android environments
Testing and deployment of Apps.
Experience in delivering products that meet users? needs
Experience working on complex cross-team initiatives
Knowledge of best practice (ie ITIL) desirable but not essential.
Experience of working with bespoke software products and hardware is essential
Excellent communication skills, both verbally and written
Able to work under pressure in sometimes sensitive situations
A strong team player with a can do attitude
Good understanding of Windows XP/7/10
Experience and understanding of TCP/IP routers, switching and basic
Previous experience of using remote access tools
Helping to install and training products, bookings apps, passenger apps, products are successfully managed, delivered on time
To deliver a first class installation service to all customers, thereby ensuring that own work is carried out to the highest standard in the most time and cost efficient way.
The production engineer will be part of a team responsible for all rollout of Passenger Apps, Ebooking, Hotel Bookers, Website Builder and Android Bookers products.
Training customers while configuring and customising delivered products
What You Need to Do / Your key deliverables.
Products are successfully managed, delivered on time, within budget and to the customers? satisfaction in accordance with our processes.
Remotely connecting to customers systems to provide training.
Escalation of major incidents and complaints.
Input into the growth of our internal and external knowledgebase, ensuring colleagues and customers have the correct support documentation.
To provide and receive quality feedback to/from peers and team members to aid personal development.
Swiftly escalate any customer complaints or issues to company management.
Maintain and develop technical knowledge in line with Product development
Managing email inbox.
Updating and monitoring job queue.
Training customers on assigned products.
Careful storage of all customer app data.
Updating accounts team with live customers.
Mentoring and Leadership
Makes decisions on day to day work load and priorities, escalates when necessary
Assisting Project Engineers throughout installation process.
Collaboration and Relationships
To ensure effective collaboration:
Internally with Team Leaders, Managers, Head of Implementation, Sales,
Field Engineering, Installation Team(s), Finance.
Externally with customers, third party providers.
Carry out such tasks as directed to meet the needs of the business.
Training colleagues on products.
Testing and documentation of new products.
Creating and updating documentation.
Key Words; IT Trainer, Engineer, Degree, Domain Analysis skills, Apple or Android environments, Testing and deployment of Apps, ITIL, Bespoke Software and Hardware, Windows XP/7/10
TCP/IP routers, switching and networking technologies
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
£20000 - £25000 Per Annum Competitive
IT Trainer Engineer, IT Trainer, IT, IT Engineer