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HGV Technician - Day Shift - Full Time - Crawley

Crawley, Surrey
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Job Description
HGV Technician - Day Shift - Full time - Crawley

Salary: Between £13-£16 per hour (Depending on Experience)

The Company

Our client is a Commercial Vehicle dealer. Their company offers a wide ranging service from sales to service for all vehicle's needs.

The Role

Our client is looking for an experienced HGV Technician who have either maintenance or diagnostics experience, or preferably both.


- Systematically making professional, complex diagnoses of the vehicle using corresponding diagnostic tools and facilities

- If required, carrying out trouble diagnosis under dynamic test conditions on the stand and/or road

- Determining the cause of a particular fault and determining/initiating possible measures to alleviate the problem

- Comparing the actual condition of a vehicle with current production configuration and assessing its technical condition

- Documenting diagnostic method of procedure in a suitable diagnostic database

- Taking guidelines on environmental and health protection into consideration, as well as labour safety when compiling diagnosis

- Advising and supporting workshop staff during trouble diagnosis

- Ensuring workshop staff carry out diagnosis systematically

- Advising and supporting workshop staff in their search for information

- Arranging for the repair work which the diagnosis reveals is necessary to be carried out using the prescribed tools and equipment, with the agreement of the workshop, or, if required, to carry this out

- Controlling / carrying out adjustments which the diagnosis reveals are necessary

- Arranging for technically advanced optional extras to be installed post-sale, supervising this process or installing these personally and ensuring they are functioning

- With the agreement of the Service Advisor, carrying out final check of repaired vehicles with respect to extent of repairs done, roadworthiness and operational reliability, using test and measuring equipment

- Checking operational reliability of major components and running gear under dynamic test conditions

- If necessary, giving the customer additional instructions on handling

- Upon the customer's request or on the orders of the Service Advisor, carrying out a final test run with the customer

- If necessary, providing the customer with information regarding the invoice and recommending additional services

- Giving colleagues in the workshop technical advice and information regarding product-specific problems

- Establishing and fostering contact to contacts in central Service units in order to clarify problems and solve difficult technical problems

- Regularly passing on data on results of diagnoses (diagnostic database) to contacts in relevant Support Centers

- Independently learning about new vehicle systems, both in terms of structure and function, and passing on this knowledge to colleagues in the workshop or, if and when required, to customer

- Advising customers regarding technical questions and fitting optional extras, as well as showing them how to handle these

- Compiling technical product reports on vehicle defects, descriptions of causes and suitable optimisation measures and reaching agreement on these with the Service Advisor

- All visual inspections, adjustment operations, adjustments, operating fluid changes and additions, replacement of worn equipment (e.g. brake linings)

- Knowledge of deviations and extraordinary wear occurrences and initiation of order expansions/feedback to customers

- Resetting of the maintenance system

- Cleaning and care of the customer vehicle

Repair Work
- Performance of defined, but also more extensive, assembly work and repair operations in cooperation with and/or under the supervision of systems technicians (e.g. major assembly replacement, suspension strut placement, etc.)

The ideal candidate will be:

- Minimum of NWX Level 3 is essential

- Minimum of 5 years' experience in a commercial vehicle workshop desired

- Mercedes experience desirable but not essential

- Technician qualification in an automotive service field

- Analytical skills

- Customer orientated

- Team working and flexible

What you get in Return

- Salary scale dependent on experience level and qualifications (maintenance, systems, diagnostic)

- 45 hour week Monday to Friday, including alternate Saturdays in accordance to company rota (subject to change)

- You will be working with experts professionals

- Very flexible starting times (open to suggestion)

- Overtime rate 1.33

- Company pension scheme, staff referral scheme, cycle to work scheme and extensive progressive Mercedes-Benz Training.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Salary Indication
£13 - £16 Per Hour
HGV Technician, HGV, Vechile technician, automotive, car, mechanic, diagnostics, repair

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